When you return to the office, you can review your shared inbox to see the messages your customers sent and the replies sent by your business texting platform’s auto-reply feature. In this case, the time period would be your out-of-office hours. You can set up your business SMS platform to send an SMS template when it receives customer messages during a certain time period. How Business Text Messaging Auto Replies Workīusiness text messaging auto replies work just like email auto replies. Instead, use after-hours auto replies to let customers know when you and your team will be available for business text messaging. With threads in Slack, it’s easy to stay productive while keeping digital spaces tidy and organized.You can’t reply to customers’ texts while you’re recharging at home. If you want to view your threads in order of the most recent responses, click the “Threads” button in the top left. Once a thread is created, you can always return to it by clicking the link beneath a threaded conversation that displays how many replies exist, when the last one was made, and who responded. Instead, everything is neatly organized in a thread under that message, rather than in the channel where it can interrupt or delay unrelated conversations. This will open a new pane on the right side of Slack where you can type out messages and upload files as you would in a channel. You can start a thread by hovering your mouse cursor over any message and selecting the “Reply to Thread” button.

To consolidate your conversations under each topic, you’ll want to use threads. Unfortunately, you’ll quickly find that topics and new messages can get lost as time goes on. In any channel or message, you can type messages as the conversation progresses.

Slack auto reply